Shipping, returns and cancellations

Last updated 1 November 2026

Shipping

We post every order within 3 working days and email you a tracking link when it goes. You can also check on an order any time. Shipping is a flat rate per order, shown in your basket before you pay:

You pay in the currency of where it's going: United States in US dollars, United Kingdom in pounds, Canada in US dollars, Europe in euros, Australia and New Zealand in US dollars. Prices in pounds and euros include VAT; in the US any sales tax is added at checkout.

We don't ship anywhere else yet. Parcels sent to another country may have to pay import tax or duty on arrival, set by the country they go to.

If your parcel hasn't arrived 10 working days after the latest date above, email us and we'll send another or refund you.

Pre-orders

Until our first print run arrives, cards and boxes are sold as pre-orders. We take payment when you order and post your order by 29 January 2027, the date shown before you pay. You can cancel a pre-order any time before it's posted for a full refund. If we can't post by that date, we'll email you with a new date and you can choose to wait or have a full refund.

Our 30-day money-back promise

If you're not happy with anything you bought, for any reason, send it back within 30 days of delivery and we'll refund you in full, including the shipping you paid. Email [email protected] first and we'll tell you where to send it. Refunds go back to the card you paid with, within 14 days of us getting the parcel back (it can take a few more days to show on your statement).

Damaged, faulty or wrong? Email a photo within 30 days and we'll send a replacement free, or refund you if you'd rather. You don't need to send anything back.

Cancelling an order

You can cancel any order before it's posted by emailing us, and we refund you in full. After it's posted, use the money-back promise above.

If you live in the UK or the EU, you also have the legal right to cancel within 14 days of receiving your goods, without giving a reason. Our promise gives you longer, and covers everything that right does.

Print-at-home cards

The print-at-home cards are a download, ready as soon as you pay. Because you ask for them straight away at checkout, the legal 14-day right to cancel ends once you open your print link. If the files don't work for you, email us and we'll put it right or refund you.

Gift vouchers

Gift vouchers are emailed as a code straight after you pay. They can be spent on anything in the store, over as many orders as you like, for two years from purchase, in the currency they were bought in. They can't be exchanged for cash. If a voucher hasn't been used at all, you can cancel it within 14 days of buying for a full refund.

Schools

Schools can order by purchase order and pay by invoice within 30 days. Ask for a quote. The same returns and replacement promise applies.

Who you're buying from

Flag Flash cards are sold by Street Interviews Limited, trading as Flag Flash, 167-169 Great Portland Street, London W1W 5PF, United Kingdom. Registered in England and Wales, company number 13842847. Email [email protected]; a real person replies within one working day. Payments are processed by Stripe and show on your statement as FLAG FLASH. How we handle your details is in our privacy policy.